Claims

The Claims page in support at home allows providers to manage the full claiming process — from SAH  invoice submission to payments. 
This page has three main tabs:

1. SAH Invoices

2. Claim History

3. Payments

1. SAH Invoices Tab

When the user "Submits" transactions and clicks on the "Start claiming process" button for all successful transactions in the Ready Claim page, the transactions move to the Claims page.

This invoice is generated by Services Australia and is assigned an Invoice Number.

• This indicates that the claim line you submitted has been received by Services Australia, not yet claimed.

• You must review and fix any errors and resubmit until all lines are accepted.

• The response (received or rejected) from Services Australia is immediate after submission.

Once all your invoices are accepted, you can proceed to the claiming process by clicking on "Start Claiming Process" button. By clicking this button, you are claiming all submitted invoices that have not been claimed yet. This process can take up to 7 days, and while the claim is processing, you cannot perform further actions on these invoices.

After fixing all errors and ensuring all invoices are accepted, click on the “Start Claiming Process” button.

• Clicking this button initiates the claiming process with Services Australia.

• This process may take up to 7 days for completion.

Recommended practice:

• Submit your transactions daily to keep your data up to date and minimise errors.

• Perform the claiming process at the end of the month — this ensures all submitted transactions for the month are included in one claim.

2. Claim History Tab

Once the claiming process starts, all related transactions will appear under the Claim History tab.

This page will contain details of all the claims that have been made so far, along with the information on how much was paid by Services Australia(Determination).

Reconciliation:

The completeness check section in this table allows users to identify if any data is incomplete or does not match. All items are linked to a summary that appears when hovering over them. If something is not adding up, a red cross will be displayed.

3. Payments Tab

When Services Australia completes the claiming process, a payment file is provided.
This payment file represents the funds paid for the accepted claims.

In the payments tab under Support at Home claims, there is details of all the invoices that were processed, the invoice amount , contribution amount as well as determination(amount paid by Services Australia). 

If the Final determination and individual contribution donot add up to the Invoice amount, there will be a gap payment required which the provider can invoice directly to the Care recipient. 

Customising Your View

In each of the three tabs (SAH Invoices, Claim History, and Payments), you can:

• Customise the table view to show the columns most relevant to you.
  

• Use filters to quickly find specific records or statuses.