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title: Claims
description: claims
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1. [Knowledge Base](https://wiki.quickclaim.io/knowledge?hsLang=en)
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3. [Claims](https://wiki.quickclaim.io/knowledge/support-at-home?hsLang=en#claims)
# Claims
## This module contains all the submitted transactions that were approved by Services Australia and were assigned Invoice ID.
The **Claims** page in **support at home** allows providers to manage the full claiming process — from SAH invoice submission to payments.
This page has **three main tabs**:
1. **SAH Invoices**
2. **Claim History**
3. **Payments**
---
### **1. SAH Invoices Tab**
When the user "**Submits**" transactions and clicks on the "**Start claiming process**" button for all successful transactions in the *Ready Claim* page, the transactions move to the Claims page.
This invoice is generated by **Services Australia** and is assigned an **Invoice Number**.
- This indicates that the claim line you submitted has been **received by Services Australia**, **not yet claimed**.
- You must **review and fix any errors** and **resubmit** until all lines are **accepted**.
- The response (received or rejected) from Services Australia is **immediate** after submission.
Once all your invoices are accepted, you can proceed to theclaiming process by clicking on **"Start Claiming Process"** button. By clicking this button, you are claiming all submitted invoices that have not been claimed yet. This process can take up to 7 days, and while the claim is processing, you cannot perform further actions on these invoices.
After fixing all errors and ensuring all invoices are accepted, click on the **“Start Claiming Process”** button.
- Clicking this button **initiates the claiming process** with Services Australia.
- This process may take **up to 7 days** for completion.
**Recommended practice:**
- Submit your transactions **daily** to keep your data up to date and minimise errors.
- Perform the **claiming process at the end of the month** — this ensures all submitted transactions for the month are included in one claim.
#### Invoice Status
| **Status** | **Description** |
| --- | --- |
| OPEN | Invoice items can only be edited from OPEN status. Invoice must be submitted to be claimed |
| SUBMITTED | Invoice has been submitted and is ready to be claimed |
| HELD | Invoice is held internally by Services Australia pending approval. No action is required by provider. |
| DELETED | Invoice is deleted |
| CLAIMED | Invoice has been claimed and claim is in progress |
| COMPLETED | Invoice is completed when claim has been paid |
---
### **2. Claim History Tab**
Once the claiming process starts, all related transactions will appear under the **Claim History** tab.
This page will contain details of all the claims that have been made so far, along with the information on how much was paid by Services Australia(Determination).
##### Reconciliation:
The completeness check section in this table allows users to identify if any data is incomplete or does not match. All items are linked to a summary that appears when hovering over them. If something is not adding up, a red cross will be displayed.
---
### **3. Payments Tab**
When Services Australia completes the claiming process, a **payment file** is provided.
This payment file represents the **funds paid** for the accepted claims.
In the **payments tab** under Support at Home claims, there is details of all the invoices that were processed, the invoice amount , contribution amount as well as determination(amount paid by Services Australia).
If the Final determination and individual contribution donot add up to the Invoice amount, there will be a gap payment required which the provider can invoice directly to the Care recipient.
---
### **Customising Your View**
In each of the three tabs (**SAH Invoices**, **Claim History**, and **Payments**), you can:
- **Customise the table view** to show the columns most relevant to you.
- **Use filters** to quickly find specific records or statuses.
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