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Establish your live connection to the AgedCare portal (support at home) -- Using Support at Home API

In this article you will establish your live connection between quickclaim and your AgedCare portal. 

There are two steps in connecting to the AgedCare (support at home) API. Part 1 is on the PRODA website and Part 2 is within the quickclaim app.

Part 1) Setup a new device on PRODA

To be able to create a new device, you need to have access to your organisation on PRODA.

1.1 Login to your PRODA account (https://proda.humanservices.gov.au/) and click on the Organisations tab in the top right corner

If you don't have access to your organisation account you need to first either JOIN or even maybe even Register New Organisation on PRODA. Follow the below links to create/join your organisation:

How to register an organisation

1.2 Then click on the name of your organisation and proceed to the Manage My Organisation page. on that page click on the Service Provider tab.

Then click on the Add Service Provider and select Aged Care API (B2G) from the list.

Screenshot 2025-05-12 at 4.44.58 PM

1.3 Click on the B2B Devices tab and then click on the Register New B2B Device button.

 

Enter quickclaim-sah (all lower case) as the Device Name and then click on the Register Device button.

register b2b device

1.8 Write down your Device Activation Code as you need in Part 2. Also check that your Device Name is quickclaim-sah (all lowercase).

dva

Part 2) Add your Device detail in quickclaim

2.1 Login to your quickclaim account (https://test-billing.quickclaim.io/signup) and click on  Support at Home tab on the side bar. Then click on Service Providers tab.

Screenshot 2025-05-14 at 4.41.05 PM

 

2.2 Click the Add button under Registrations and fill in the following details, then click the green tick to save.

  • Registration: Your Registration number
  • ABN: Your Australian Business Number
  • PRODA RA: Your PRODA Registration number, which you wrote down in step 1.4
  • DVA: Your PRODA Device Activation Code, which you wrote down in step 1.8

Screen Shot 2022-03-02 at 5.32.54 pm

 

When the API connection is live the status will change from Not Ready to Ready

Screen Shot 2022-03-02 at 5.33.39 pm