Direct Invoicing in Support At Home

This is commonly used for:

• Fee-for-service charges
• Additional services outside funded care
• Extra contributions
• Non-claimable services

When a transaction is marked as a Direct Invoice, it bypasses the Support at Home claiming process entirely and is invoiced directly to the care recipient.

Creating a direct invoice

1. Go to Transactions and click on the "Add" button to add a new transaction.

2. While adding the details of the transaction, ensure that "Is Direct Invoice?" field is marked as "Yes". This will ensure that this transaction will bypass the claiming process and won't be submitted to Services Australia.

3. Pricing for direct invoices may vary. In quickclaim, we have added an option of 
SERV-0000- Additional Charges.  This Service pricing is very beneficial for Direct Invoicing, as you can define different rates for different services that are not included in the Services Australia pricing catalogue.

You can also add a new pricing for these type of Direct Invoices.

1. Go to the Pricing page.

2. Click on "Add" button.

3. Select SERV-000 from the service catalogue dropdown. 

4. Add in your customised Price ID(for eg: Therapy) and add the rate for this service.

This pricing can be used for direct invoices.

This transaction goes from Transactions-> Ready to Invoice-> AR module and sits under the contribution account and is directly paid by the person.