---
title: Direct Invoicing in Support At Home
description: direct invoicing
---

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# Direct Invoicing in Support At Home

## Direct Invoicing is a feature in Support at Home that allows providers to invoice a care recipient directly for services that are not being claimed through Services Australia.

This is commonly used for:

- Fee-for-service charges
- Additional services outside funded care
- Extra contributions
- Non-claimable services

When a transaction is marked as a Direct Invoice, it bypasses the Support at Home claiming process entirely and is invoiced directly to the care recipient.

### Creating a direct invoice

1\. Go to Transactions and click on the "Add" button to add a new transaction.  
![Screenshot 2026-05-21 at 4.21.36 pm](https://wiki.quickclaim.io/hs-fs/hubfs/Screenshot%202026-05-21%20at%204.21.36%20pm.png?width=670&height=174&name=Screenshot%202026-05-21%20at%204.21.36%20pm.png)

2\. While adding the details of the transaction, ensure that **"Is Direct Invoice?"** field is marked as **"Yes".** This will ensure that this transaction will bypass the claiming process and won't be submitted to Services Australia.  
![Screenshot 2026-05-21 at 4.27.12 pm](https://wiki.quickclaim.io/hs-fs/hubfs/Screenshot%202026-05-21%20at%204.27.12%20pm.png?width=670&height=623&name=Screenshot%202026-05-21%20at%204.27.12%20pm.png)

3\. **Pricing** for direct invoices may vary. In quickclaim, we have added an option of   
**SERV-0000- Additional Charges.**  This Service pricing is very beneficial for Direct Invoicing, as you can define different rates for different services that are not included in the Services Australia pricing catalogue.  
![Screenshot 2026-05-21 at 4.54.34 pm](https://wiki.quickclaim.io/hs-fs/hubfs/Screenshot%202026-05-21%20at%204.54.34%20pm.png?width=670&height=298&name=Screenshot%202026-05-21%20at%204.54.34%20pm.png)

You can also add a new pricing for these type of Direct Invoices.

1\. Go to the Pricing page.

2\. Click on "Add" button.

3\. Select SERV-000 from the service catalogue dropdown. 

4\. Add in your customised Price ID(for eg: Therapy) and add the rate for this service.  
![Screenshot 2026-05-21 at 4.58.44 pm](https://wiki.quickclaim.io/hs-fs/hubfs/Screenshot%202026-05-21%20at%204.58.44%20pm.png?width=670&height=232&name=Screenshot%202026-05-21%20at%204.58.44%20pm.png)

This pricing can be used for direct invoices.

This transaction goes from Transactions-\> Ready to Invoice-\> AR module and sits under the contribution account and is directly paid by the person.

 

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