NDIS Rejection Codes

A01

Payment Request Rejected.

C01

Service Booking does not exist.

C02

Service booking for the product entered is still awaiting approval.

C03

Support start/end dates entered are outside the service booking dates.

C04

Quantity entered is more than the approved quantity in the service booking.

C05

No approved service booking exist for the selected product within the selected start/end dates.

C06

The price entered exceeds the price of the product approved in the selected service booking.

C07

Participant does not exist in the selected Service Booking.

C08

No service booking exist within the selected participant and provider.

C09

A payment request can only be submitted until 90 days from the service booking end date.

C10

The support start and/or end date is missing from the claim.

C11

Support start and/or end dates entered are after the recorded date of death for the participant.

C12

Claim Invoice number is missing.

C13

Unit of measure is missing for the selected product.

C14

No active bank account details recorded. Please review the bank account details.

C15

Provider is not registered for this support item. Please review the claim.

C16

The support is not available for the dates entered. Please review and try again.

C17

Price requested for the payment request is not valid within the selected support start and/or end dates.

C18

Selected participant is not self-managed. Provide product level details for such payment requests to process.

C19

Selected participant is a self-managed. Only support budget detail is required for such payment request. Product selection is not required.

C20

Claim amount must be greater than 0.00.

C21

Selected product is not relevant for the payment request submitted.

C22

No plan found for participant  within the start and end dates  - .

C23

Service booking could not be generated as no budget is available in participants plan.

C24

Service booking generation failed.

C25

Service booking could not be generated as no fund-management agreement exists for this participant.

C26

Claimed item is quote item. It cannot be claimed until quote is received.

C27

Claims can not be made for a future date.

C28

Claim is outside the plan dates

C29

This support item is not allowed for this claim type selection.

C30

Cancellation reason is mandatory for Cancellation claim type

C31

Cancellation unit price cannot be more than 90%

C32

Payment Request Start and End dates must be within the Registration start and end dates, of the applicable registration groups

C33

Please provide a valid service provider ABN number / exemption reason.

C34

Provided ABN Number / Exemption reason is not valid

C35

Please provide Claim Reference Number for Covid-19 related special claims.

C36

Quantity should only be 1 for Covid-19 related special claims.

C37

Payment requests cannot be processed while your account is undergoing a review.

C38

Price submitted exceeds the limit per the support catalogue

C39

Claim exceeds the allowed time for submission

M01

Support start and/or end dates are not valid.

M02

Product selected is incorrect.

M03

Insufficient evidence or authorisation provided.

M04

Incorrect participant, service booking or provider selected.

M05

Selected quantity or unit price is incorrect.

M06

GST code selected is incorrect.

M07

Payment request could not be successfully submitted due to some reason. Contact customer service centre for further information.

MB1

Claim can’t be processed. There are multiple fields which need checking. Please check all information and resubmit or contact us.

P01

Requested amount  is more than the available service booking amount .

P02

Input quantity  is more than the available service booking quantity .

P03

Requested amount of  is more than the participant budget amount of .

P04

Payment Request  already exists with the same details.

P05

Maximum allowed claims for given Claim Reference Number reached.

R01

Reversal of  exceeds the original budget of .

R02

Reversal of  exceeds the service booking amount of .

R03

Reversal of  exceeds the total payment request amount of .

S01

We couldn't find a plan that matches the NDIS number you provided. Check the NDIS number and resubmit with the correct NDIS number for the participant.

S02

Error occurred when creating claim. Check all details in the claim and then resubmit or contact NDIS for help.

V03

The support start date for the claim cannot be after the support end date.

V04

This claim has been identified as a duplicate. Please review the claim history.

V10

The support item selected can not be claimed.

V11

The service provider is either not listed under the participant's My Providers for the specific support category, or they are on the list but not for the support dates.

V13

The plan management type for this support category cannot be claimed by the service provider.

V14

This service provider is not recorded as the Support Coordinator or Recovery Coach for the support period. The support selected cannot be claimed by this service provider.

V15

This service provider is not recorded as the Plan Manager for the support period. The support selected cannot be claimed by this service provider.

V16

The item selected does not have funding in the plan for when services were delivered. Please review the support item selected and the available budget.

V17

There are insufficient funds in the plan budget for the claimed support. Please review the claim and the available budget.

V18

There are insufficient funds in the plan budget for the claimed support. Please review the claim and the available budget.

V19

NDIS reviewed and rejected claim as participant disputed receiving support.

V20

Claim rejected after review by NDIS.

V21

Only registered providers can provide this support. ABN must be provided in the claim.

V31

The unit price claimed is above the NDIS price limit.