What to check before issuing a statement?

Before issuing statements, it is important to check 3 things:

1. Completeness check on the Support at Home claim page

The purpose of the completeness check is to ensure that the data remains consistent throughout the entire process. This includes:

The data submitted in the claim.
The data that is successfully claimed.
The payment statement received from Support at Home.
The invoice splitting and budget deductions recorded in Support at Home.

The completeness check verifies that all four stages contain exactly the same information, with no discrepancies, down to the cent.

Transactions

For transactions, both debit and credit entries must be considered. When claims are processed through Support at Home, cancellations may also be submitted. While cancellation transactions are recorded immediately, they are not actioned until the next claiming process has been started. During each claiming process, Services Australia processes both new claim submissions (debits) and cancellation submissions (credits).

Payment statements

The payment statement represents the final outcome of all processing performed by Services Australia. In addition to processing submitted claims and cancellations, Services Australia may apply adjustments based on changes to a care recipient's circumstances, such as moving from one level to another. These may result in adjustments in the payments. While performing the completeness check quickclaim verifies that the total amount of all submitted debits and credits matches the total amount reflected in the payment statement.

These details should also match the issued invoices to make sure the invoice splitting process didn't impact/alter any data. When everything matches, there is a green tick in the completeness check.

Budget usgse

Budget usage is also validated as part of the completeness check. Any budget deductions resulting from claims, cancellations, or adjustments must be correctly deducted.

Note: All of these validations must pass before statements can be issued. If a discrepancy is detected, a cross icon will be displayed. Users can hover over the cross icon to view detailed information about the discrepancy and identify the source of the mismatch.

When there is a mismatch, users can also export the data to view all the details in the export. This way, user will be able to view the data in transactions, payments and ready to invoice more clearly in one go.

Before issuing invoices or statements, the completeness check should have all the checks. Click on recalculate data for new claims that have red cross, as this action will fetch the latest data.

2. Payment Statement and Budget on the "Generate Statement" Summary table after clicking on the Generate Statement button.

3. Support at home Statement delivery information- All the information regarding the postal address or email address, including who wants to receive the statements via post or by email, all of this information should be added to the system before issuing statements.

In order to update this, go to the AR module> Person Management.
Search for the Person whose contact details need to be updated.
Click on the Edit icon for the Person you want to update the contact preferences for.
You can check the check boxes to receive statements via email or by post, or both.
Depending on the selection, update the contact preferences and save.

Once all of the checks above are successful, go to SAH> Statements> Monthly(Bulk) page and click on the Generate Statement Button.
Select the "Claim ID" for the specified month and click on Next to Generate the monthly statement.